Terms & Conditions

Effective Date: August 2026

Welcome to The Gifting Atelier. By accessing or using our website, www.thegiftingatelier.in, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About Us

The Gifting Atelier is an online gifting store offering thoughtfully curated seasonal gifts, festive collections, gift hampers, home décor, personalized gifts (where applicable), and occasion-based products. Our collections change throughout the year to suit different festivals and celebrations, including Raksha Bandhan, Diwali, Christmas, Valentine’s Day, and more.

2. Website Usage

By using our website, you confirm that:

  • You are at least 18 years of age or using the website under parental supervision.

  • The information provided during registration or checkout is accurate and complete.

  • You will use the website only for lawful purposes.

We reserve the right to suspend or terminate any account that violates these terms.

3. Product Information

We strive to display accurate product descriptions, images, pricing, and availability.

However:

  • Product colours may vary slightly due to photography, lighting, and screen settings.

  • Handmade and curated products may have slight variations in appearance.

  • Packaging may differ depending on product availability while maintaining the overall quality and value.

4. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Cancel or refuse any order.

  • Limit product quantities.

  • Cancel orders due to pricing errors, stock unavailability, suspected fraud, or payment issues.

Customers will be informed if any cancellation occurs, and eligible payments will be refunded.

5. Pricing

  • All prices are displayed in Indian Rupees (INR).

  • Prices include applicable taxes unless stated otherwise.

  • Prices may change without prior notice.

6. Payments

We accept secure payments through trusted payment gateways using:

  • UPI

  • Credit & Debit Cards

  • Net Banking

  • Wallets

  • Other payment methods available during checkout

All transactions are processed securely.

7. Shipping & Delivery

We deliver across India.

Delivery timelines may vary depending on:

  • Customer location

  • Courier availability

  • Seasonal demand

  • Weather or unforeseen circumstances

While we make every effort to deliver on time, delays caused by courier partners or events beyond our control are not our responsibility.

8. Seasonal Products

Many of our collections are available only during festive seasons.

Examples include:

  • Rakhi Collection

  • Diwali Gifts

  • Christmas Hampers

  • Valentine’s Gifts

  • Mother’s Day Gifts

  • Father’s Day Gifts

Availability is limited and products may be discontinued without prior notice.

9. No Return & No Exchange Policy

Due to the nature of our gifting products and seasonal collections, all sales are final.

We do not accept returns, exchanges, or refunds once an order has been delivered.

Exceptions may be considered only if:

  • The wrong product was delivered.

  • The product arrived damaged during transit.

  • The item is missing from your order.

Any such issue must be reported within 24 hours of delivery by emailing photographs of the product and packaging.

10. Cancellation Policy

Orders can only be cancelled before they are packed or shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

11. Intellectual Property

All website content including:

  • Logos

  • Product photographs

  • Product descriptions

  • Graphics

  • Website design

  • Brand name

  • Marketing material

belongs exclusively to The Gifting Atelier and may not be copied or reproduced without written permission.

12. Privacy

Your personal information is collected only for:

  • Order processing

  • Shipping

  • Customer support

  • Promotional communication (only where permitted)

We never sell your personal information to third parties.

13. Limitation of Liability

The Gifting Atelier shall not be liable for:

  • Delivery delays caused by courier partners

  • Incorrect shipping details provided by customers

  • Colour variations due to display settings

  • Events beyond our reasonable control, including natural disasters or government restrictions

Our maximum liability shall never exceed the value of the order placed.

14. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Rajkot, Gujarat.

15. Contact Us

The Gifting Atelier

Website: www.thegiftingatelier.in

Email: thegiftingatelierofficials@gmail.com

Phone: +91 7359100005

For any questions regarding your order, shipping, or these Terms & Conditions, please contact us using the details above.