Effective Date: August 2026

At The Gifting Atelier, every product is carefully curated and packed with love. As we offer seasonal gifts, festive collections, personalized items, and limited-edition products, all sales are final.

Please read our policy carefully before placing your order.

No Return Policy

We do not accept returns for any products once they have been delivered.

Returns will not be accepted for reasons including, but not limited to:

  • Change of mind

  • Incorrect product selection by the customer

  • Preference for a different design, colour, or size

  • Delay caused by courier partners

  • Seasonal or festive purchases after delivery

We request customers to review product descriptions, images, and order details carefully before completing their purchase.

No Refund Policy

All orders placed on www.thegiftingatelier.in are non-refundable.

Once an order is confirmed and processed, no refund will be issued under any circumstances except where required by applicable law.

Damaged or Incorrect Products

We take great care in packing every order. However, if you receive:

  • A damaged product, or

  • An incorrect item different from what you ordered,

please notify us within 24 hours of delivery.

To report the issue, kindly email us with:

  • Your Order Number

  • Clear photographs of the product

  • An unboxing video showing the package and product

  • A brief description of the issue

Our team will review your request and, if approved after verification, we may provide a replacement for the affected item, subject to product availability.

Claims made after 24 hours of delivery may not be accepted.

Replacement Policy

Replacement requests are considered only if:

  • The product was damaged during transit.

  • You received the wrong product.

If approved, the replacement product will be dispatched within 5–7 working days, subject to stock availability.

Replacement requests that do not meet the above conditions may be declined.

Order Cancellation

Orders may be cancelled only before they are packed or dispatched.

Once an order has been processed or shipped, cancellation requests cannot be accepted.

Non-Eligible Cases

The following situations are not eligible for return, refund, or replacement:

  • Change of mind after purchase

  • Incorrect shipping information provided by the customer

  • Minor colour differences due to screen settings or photography

  • Personalized or custom-made products

  • Seasonal or festive products purchased after dispatch

  • Products damaged due to misuse or improper handling after delivery

Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact us:

The Gifting Atelier

Website: www.thegiftingatelier.in

Email: thegiftingatelierofficials@gmail.com

Phone: +91 7359100005

Customer Support Hours: Monday to Saturday, 10:30 AM to 8:30 PM (IST)

We are committed to providing a smooth shopping experience and will do our best to resolve any genuine order-related concerns promptly.